Frequently Asked Questions

Please use the list below to get answers to some common frequently asked questions. Simply click on the question to reveal the answer.

My Account

I did not get a confirmation email after my registration. Where is it?

Please check your Spam/Junk folder, the email may have been accidentally misplaced there.

How do I change my username?

Sorry, once registered, a username cannot be changed. If you would like to change your email or password however, please navigate to “My Profile” under “Account” in the main menu or your dashboard, and click on “Edit My Profile” which is located right under your profile details. From there you can update both your email and password.

How do I change my password?

To change your password, please navigate to “My Profile” under “Account” in the main menu or your dashboard, and then click on “Edit My Profile” which is located right under your profile details. Once you have entered your new password, please click “Update Profile” to submit the form and finish updating your password.

How do I change my email?

To change your email, please navigate to “My Profile” under “Account” in the main menu or your dashboard, and then click on “Edit My Profile” which is located right under your profile details. Once you have entered your new email, please click “Update Profile” to submit the form and update your email.

How do I delete my account?

To delete your account, please navigate to “My Profile” under “Account” in the main menu or your dashboard, and then click on “Edit My Profile”, which is located right under your profile details. Please scroll down to find the “Delete My Account” link. When clicked you will be asked one final time if you are sure about your decision, and if you confirm your decision to delete your account, your account will be deleted. Please note that once your account is deleted, there is absolutely no way to bring it back.

My Favorites

How do I add a short film to My Favorites?

Go to the short film you would like to add to Favorites, then scroll down to the bottom until you see the Favorites widget. Select which collection you would like to add it to and click “Add To Favorites”.

How do I view My Favorites?

Your Favorites can be accessed by clicking the “My Favorites”  menu item located in your dashboard.

How do I share a short film in My Favorites?

In your dashboard click on the “My Favorites” menu item, go to the short film that you would wish to share and you will see that there are several share buttons located at the bottom of each item. Once clicked a new window will open and you will be redirected to the specific social network you clicked.

My History

How do I view my history?

In your dashboard simply click on the “Watch History” menu item and you will be taken to all your previously watched short films.

How do I delete my history?

On your “Watch History” page, please navigate to the top where you will see a button labelled “Delete History” and click on it. A pop-up menu will appear asking you to select the length of term you wish to delete. Please select the most appropriate term and click delete history.

Film Submissions

What are the time limits on your short films?

All the short films that are uploaded to the Short Central are between 1-30 minutes long.

Where can I find your terms of submission?

When you submit a short film, the form contains a link to our terms of submission that you have to read and agree to in order to submit the short film. You can also find our terms of submission by clicking the “About” section in your dashboard.

How does a short film get into the "Award Winners" category?

Short films that fall within “Award Winners” have either won multiple awards in various festivals or have had several premieres at prominent festivals such as TIFF, Raindance, Cannes. Sundance or other festivals of a similar caliber, or that have been nominated for or received well-known awards such as Oscars® or other awards of similar caliber.

How does a short film get into the "Top Picks" category?

Short films that have either more than a million views on the author’s original video link, have high hundreds of thousands of views in combination with various awards from festivals, or have prominent Hollywood celebrities in their crew and/or cast.

How does a short film get into the "Trending Now" category?

These are the films that are currently the most popular among the Short Central community.

What is the logline for the short film?

A logline should capture the viewer’s attention and give him a brief idea about the short film without revealing too much.  If you are submitting your short film via our submit form and have a short logline with lots of extra space remaining, you can add the name of the director and/or stars of the film as well in this field. Please note that you have a total of 150 characters for your logline.

Please note that we reserve the right to re-word and rearrange the logline that you submit in any way that we see fit and that we feel may increase and/or enhance the user experience.

Some great tips on writing log lines can be found at: https://www.raindance.org/10-tips-for-writing-loglines/.

What should I put in the description of the short film that I am submitting?

We recommend that you put as much information as possible in your description. Some of the elements should include the summary of the movie, often beginning with the logline and leading into the summary, as well as cast and/or crew information and IMDb links, often followed by awards/nominations (if any) and some credit links to finish off. Please note that the limit for the description is 3000 characters.

Please note that we reserve the right to re-word and rearrange the description that you submit in any way that we see fit and that we feel may increase and/or enhance the user experience.

If I submit my short film, am I guaranteed that it will appear on the website?

We are sorry but due to the large number of submissions, we are unable to guarantee that we will share every short film that is submitted to us with the Short Central community. Our team will review your short film following a specific criteria to ensure that it meets the unique guidelines required for inclusion in the Short Central library. If chosen, we will contact you via the email provided during the submission process.

Will I be notified when you add my short film to your website?

We are sorry but due to the large number of submissions, we are unable to contact the short film makers who’s short film does not get chosen. If your short film does get chosen however, we will contact you via the email provided with your submission process once we have reached the decision and added the short film to our library.

Additional FAQ

Why do I stay logged in even when I close the browser window?

Our login system automatically enables the “Remember Me” feature, which will keep you logged in even when you close the browser window. This is made for your convenience so that you don’t have to login every time. If you do not want to stay logged in, then you can simply uncheck the checkbox left of the “Remember Me” label on the login page, and you will not stay logged in when you close the browser window.

Where can I find your copyright department?

Our copyright department can be found by clicking “Copyright”, located in the footer of any page, or alternatively by hovering over the “About” menu item in you dashboard and clicking “Copyright Center”.

How do I comment on a short film?

We are sorry, but at this time Short Central does not allow comments.

How do I like/rate a short film?

We are sorry, but at this time Short Central does not allow liking or rating of short films. You can, however, add any short films that you like to your Favorites.

Don’t see the solution to your problem here? We would love to improve our site with your help! Please send us your unanswered question using our handy FAQ Submission Form.





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